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Refund & Cancellation Policy

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Last Updated: 17/01/2026

At The Black Villas, we curate and facilitate luxury villa stays, private getaways, and exclusive experiences by connecting guests with independent property owners and managers. Please read this policy carefully before making any payment.

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1. Advance Payment Policy (No Refunds by The Black Villas)

  • All advance payments made to The Black Villas are strictly non-refundable.

  • Advance payments are collected to block inventory and confirm bookings with third-party property owners or managers.

  • The Black Villas does not process, approve, or guarantee refunds on advance payments.

2. Refund Responsibility

  • Any refund request (full or partial) must be directly discussed with and approved by the respective property owner or property manager.

  • The Black Villas acts solely as a facilitator and is not responsible for refund decisions taken by property owners or managers.

  • Refund approval, amount, and timeline (if any) are entirely at the discretion of the property owner/manager.

3. Booking Confirmation

  • A booking is considered confirmed once the advance payment is received.

  • By proceeding with payment, the guest agrees to:

    • This Refund & Cancellation Policy

    • The specific terms shared by the property owner/manager

    • Any house rules or conditions communicated prior to confirmation

4. Cancellation & No-Show Policy

  • In case of cancellation by the guest:

    • Advance payments will not be refunded by The Black Villas.

    • Any balance amount paid (if applicable) will be governed by the property owner’s cancellation policy.

  • No-shows or same-day cancellations may result in forfeiture of the entire booking amount.

5. Rescheduling Policy

  • Rescheduling requests must be made at least 10 days prior to the check-in date.

  • Approval is subject to availability and confirmation by the property owner/manager.

  • Advance payments remain non-refundable, even in the event of rescheduling.

  • Price differences or rescheduling fees may apply.

  • Only one rescheduling request per booking is permitted.

6. Force Majeure

In situations beyond reasonable control, including but not limited to natural disasters, government restrictions, pandemics, or unforeseen property issues:

  • No refunds will be issued by The Black Villas, including advance payments.

  • Any date change, credit, or compensation is subject solely to the property owner/manager’s discretion.

7. Property Rules, Damages & Security Deposit

  • Guests must adhere to all property-specific rules and guidelines.

  • Any damage caused to the property will be deducted from the security deposit.

  • If damages exceed the deposit amount, the guest shall be liable to pay the balance directly to the property owner/manager.

8. Limitation of Liability

  • The Black Villas is not liable for:

    • Refund disputes

    • Property-specific service issues

    • Losses arising from cancellations, rescheduling, or no-shows

  • Our role is limited strictly to facilitating bookings and coordination.

9. Contact Us

For booking assistance or property contact details:

📞 8839534118
📩 queries@theblackvillas.com

For refund-related concerns, guests must contact the respective property owner or manager directly.

Final Note

Guests are strongly advised to confirm all dates, terms, and conditions before making any payment. Proceeding with payment indicates full acceptance of this policy.

Thank you for choosing The Black Villas.

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